Privacy Policy

Junk Car Zone (‘Junk Car Zone,’ ‘we,’ ‘our,’ or ‘us’) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information obtained through our website, services, and communications.

Information We Collect

Information you provide directly may include your name, email address, telephone number, mailing address, ZIP code, vehicle information, VIN, vehicle photographs, communications, and transaction-related information. We may automatically collect IP addresses, browser information, device identifiers, pages visited, referring URLs, search terms, advertising identifiers, GCLIDs, session activity, and analytics information. We may also receive information from advertising partners, analytics providers, public records, fraud prevention providers, and business partners.

How We Use Information

We use personal information to provide vehicle quotes, evaluate vehicles, facilitate vehicle pickup and payment, communicate with consumers, provide customer service, improve our website, detect fraud, conduct analytics, measure advertising performance, administer our website, and comply with legal obligations.

Our Partners and Outside Parties

At Junk Car Zone, we work with a number of partners in order to enhance your experience further. Please be aware that we’ll never share your data with our partners unless you give us permission. We may, however, provide links to other websites on our pages. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. When you leave our site we have no control over how our partners will use your data. It’s important that you always read their privacy policies too so that you can be fully informed about their practices.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, log files, analytics tools, and similar technologies to operate our website, understand usage patterns, improve services, maintain website security, and measure advertising effectiveness.

Google Analytics and Advertising

Google Analytics may use cookies and similar technologies to collect information regarding your use of our website. Analytics may collect pages viewed, session duration, traffic sources, device information, browser information, and website interactions. We may also use Google Ads and similar technologies to measure advertising effectiveness, conversions, and campaign performance.

We use third-party advertising services (including Google Ads) to measure ad effectiveness and reach potential customers. We share securely hashed (one-way encrypted) versions of information you provide (such as phone number, name, or postal code) with these services for ad measurement purposes. This hashed data cannot be reversed to identify you. For more information, see Google's Privacy Policy.

Calls, Texts, and Communications

By providing your contact information, you authorize Junk Car Zone and its service providers to contact you regarding your vehicle inquiry and related services. Communications may include telephone calls, SMS messages, and emails. Calls may be monitored or recorded for quality assurance, training, customer service, fraud prevention, and compliance purposes where permitted by law.

In accordance with the Telephone Consumer Protection Act ("TCPA"), we contact you regarding the inquiry you submit to sell your vehicle. You may opt out of future text messages at any time by replying "STOP" to any message you receive from us. Standard message and data rates may apply. Message frequency varies.

In accordance with the CAN-SPAM Act, you may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by emailing privacy@junkcarzone.com.

How We Share Information

We may share information with service providers, towing companies, logistics providers, vehicle buyers, auction partners, payment processors, analytics providers, advertising vendors, and government authorities when required by law.

Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods are determined based on the nature of the information, legal and regulatory requirements, transaction and customer service needs, fraud prevention purposes, and our legitimate business interests.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. These safeguards are intended to help prevent unauthorized access, disclosure, misuse, alteration, or destruction of personal information.

While we take reasonable measures to protect personal information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or from our systems.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties.

Children’s Privacy

Our services are not directed to individuals under 13 years of age, and we do not knowingly collect personal information from children.

Do Not Track Signals

Because there is no accepted industry standard governing how websites should respond to these signals, Junk Car Zone does not currently respond to browser based "Do Not Track" ("DNT") signals. Instead, users may manage their preferences through browser controls and any cookie preference tools or privacy choices provided on our website.

Changes to This Policy

As our technology changes, we will update this privacy policy periodically. Be advised that these updates may be made with or without prior notification to you. Please check our home page often to stay informed as this is where we’ll provide links or posts to our policy updates.

California Privacy Notice

This section applies solely to California residents under the CCPA and CPRA. Categories of information collected may include identifiers, contact information, vehicle information, internet activity information, geolocation data derived from IP addresses, commercial information, communications data, and audio recordings.

California Consumer Rights

California residents may have the right to know, access, correct, delete, and obtain a portable copy of personal information, opt out of certain sharing activities, limit the use of sensitive personal information where applicable, and receive equal service regardless of exercising privacy rights.

Sale and Sharing Disclosure

Junk Car Zone does not sell personal information for monetary consideration. Certain analytics and advertising technologies may constitute ‘sharing’ under California law.

California Shine the Light Notice

California residents may request information concerning any disclosure of personal information to third parties for those third parties’ direct marketing purposes during the preceding calendar year.

To make a request, email privacy@junkcarzone.com with "Shine the Light" in the subject line and Junk Car Zone will respond in accordance with applicable California law.

Submitting California Requests

California residents may exercise their privacy rights by contacting us at privacy@junkcarzone.com, calling (800) 669-3598, or using any privacy request mechanisms made available on our website.

Authorized agents may submit requests on behalf of California residents. We may require proof of authorization and may verify the identity of the consumer before processing a request.

This policy was last modified on: 6/19/2026 08:00 PM EST

Contact Information

If there are any questions regarding this privacy policy, you may contact us using the information below.

Contact us

privacy@junkcarzone.com

(800) 669-3598 (800) 669-3598

Junk Car Zone, 109 E. Church Street, Suite 500, Orlando, Florida 32801